• Script Import Isn't Working

  TXT or PDF not importing correctly? Make sure character names are in ALL CAPS (e.g. HAMLET, not Hamlet or hamlet) For PDFs, check that you can select and copy text from the file — if not, it's a scanned PDF. Use Camera Scan instead. PDFs must be under 512 KB Camera scan not recognising text? Hold the phone directly over the page (flat, not at an angle) Use bright, even lighting — avoid shadows Make sure the text fills most of the frame Scanning can take 15–30 secondsFew readers

• Billing and Payment Issues

  Payment failed? Double-check your card number, expiry date, and CVC Make sure your billing address matches what's on file with your bank Try a different card or browser Contact your bank if the card keeps being declined Charged but not getting access? If you completed checkout but the app still shows the subscribe screen, try: Signing out and signing back in Hard-refreshing the page (Ctrl+Shift+R or Cmd+Shift+R) If the problem continues, please contact us with your emailFew readers

• No Audio / AI Voice Not Playing

  Check these first: Make sure your device volume is turned up and not muted Check that your browser hasn't blocked audio — look for an audio icon in the address bar Try refreshing the page On mobile (Safari/iOS): Safari requires a user interaction before playing audio — tap Play or Continue to start Make sure Silent Mode (mute switch) is off Voice sounds robotic or cuts out? This is usually a slow connection issue. Try: Moving closer to your Wi-Fi router RefresFew readers

• Account and Sign-In Issues

  Didn't receive a verification email? Check your spam/junk folder The email comes from noreply@auditionpartner.com — add it to your contacts if needed Wait 2–3 minutes and try requesting a new code Try a different email address if the issue continues Can't sign in with Google? Make sure you're using the same Google account you signed up with Try clearing your browser cookies and trying agFew readers