Billing and Payment Issues

Payment failed?

Double-check your card number, expiry date, and CVC
Make sure your billing address matches what's on file with your bank
Try a different card or browser
Contact your bank if the card keeps being declined

Charged but not getting access? If you completed checkout but the app still shows the subscribe screen, try:

Signing out and signing back in
Hard-refreshing the page (Ctrl+Shift+R or Cmd+Shift+R)

If the problem continues, please contact us with your email and the approximate time of purchase — we'll check the payment status manually.

Refund requests: Please contact us directly via the Help button with your account email and reason for the request.

We are constantly improving Audition Partner. If something isn't working as expected, please let us know via the Help button — your feedback directly shapes what we fix and build next.

Updated on: 20/06/2026

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